Privacy Policy fachai88 — Protecting Your Personal Data

1. Introduction and Scope of the Privacy Policy

Fachai88 values the privacy of every member who uses our platform. This Privacy Policy explains in detail how we collect, store, use and protect your personal information when you register, log in or use any service offered by fachai88.

This policy applies to all fachai88 platform users, including those who access our website, use our mobile app, or contact our customer support team through any channel. We encourage you to read this document in full so you understand your rights as a member.

Any questions regarding this Privacy Policy can be directed to our support team via Live Chat on the platform. We are committed to responding to all enquiries within 24 business hours.

2. Information We Collect

Fachai88 only collects information that is strictly necessary for platform operations, identity verification, and compliance with legal requirements. The types of information we collect are as follows:

2.1 Registration Information

• Full name as per your identity document
• Date of birth (for age verification, 18 years and above)
• Active mobile phone number
• A valid email address
• Username and password chosen by you

2.2 KYC Verification Information

• A copy of your MyKad or valid passport
• Proof of address (utility bill, recent bank statement)
• Bank account or e-wallet information for payment processing
• Selfie or photo for identity verification purposes if required

2.3 Platform Usage Information

• Your device's IP address and general location data
• Device type, operating system, and web browser information
• Login history, dates and timestamps of activity on the platform
• Betting history, deposits, withdrawals and financial transactions
• Communication logs with the customer support team

3. How We Use Your Information

Personal information you provide to fachai88 is used for specific and legitimate purposes only. We will not use your data for any other purpose without obtaining your prior consent.

4. Data Encryption and Security

The security of your personal data is fachai88's top priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times:

• 256-bit SSL Encryption used for all data transmission between your browser and fachai88 servers
• Sensitive data such as bank card details and KYC information is stored in separately encrypted databases
• Access to members' personal data is restricted to staff with a legitimate operational need only
• Security monitoring systems operate 24/7 to detect any unauthorised access attempts
• Penetration testing is conducted regularly by independent security experts
• Established security incident response procedures to address any data breaches

5. Data Sharing with Third Parties

Fachai88 does not sell, rent or trade your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share your data:

• Payment providers: Transaction information is shared with approved payment processors (such as FPX, DuitNow, and e-wallet providers) solely to enable your financial transactions to be processed.
• Legal compliance: fachai88 will disclose information to authorities or law enforcement if required by a court order or applicable law
• Technical service providers: Cloud and infrastructure service providers bound by strict confidentiality agreements
• Fraud prevention: Limited data may be shared with trusted security partners for the purpose of detecting and preventing fraud

All third parties that receive data from fachai88 are bound by data protection agreements requiring them to safeguard your information to the same high standards we uphold ourselves.

6. Cookie Policy

Fachai88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collects data on how you use the platform to help us improve the user experience.
• Functional Cookies: Saves your preferences such as language and display settings for your convenience.
• Analytics Cookies: Helps us understand aggregated, non-identifiable usage patterns.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the fachai88 platform.

7. Your Rights as a User

As a fachai88 member, you have certain rights regarding your personal data. fachai88 respects and facilitates the exercise of these rights:

• Right of Access

  You have the right to request a copy of all personal information we hold about you at any time.

• Right to Rectification

  If your information is inaccurate or outdated, you have the right to request that we correct it promptly.

• Right to Erasure

  You may request the deletion of your personal data, subject to legal record-keeping obligations.

• Right to Restrict Processing

  In certain circumstances, you may request that we restrict how we process your data.

• Right to Data Portability

  You have the right to receive your personal data in a machine-readable format for transfer to another platform.

• Right to Object

  You may object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the above rights, please contact our support team via Live Chat on the fachai88 platform. We will process your request within 30 business days.

8. Data Retention Period

Fachai88 retains your personal data for as long as necessary to fulfil the purpose of collection and meet related legal obligations. Generally:

• Active account data is retained for the duration of your active membership
• Financial transaction data is retained for a minimum of 7 years in accordance with financial compliance legal requirements
• KYC documents are retained for 5 years following account closure
• Customer support communication logs are retained for 2 years
• Temporary cookie data is deleted when your login session ends

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

9. Cross-Border Data Transfers

In the course of its operations, fachai88 may process or store your personal data on servers located outside Malaysia. In all cases, we ensure that any cross-border data transfer is carried out with adequate safeguards, including standard data protection agreements that bind data recipients to equivalent protection standards.

10. Changes to the Privacy Policy

Fachai88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to members via an in-platform notice or email at least 14 days before taking effect.

Your continued use of the fachai88 platform after any changes are published constitutes your acceptance of the updated Privacy Policy terms. We encourage you to review this page periodically.